Mature landscaping and irrigated common-area planting

Request maintenance

Something in the common area needs attention

Something the Association looks after needs fixing — a sprinkler running at 2 a.m., a broken gate latch, a cracked sidewalk, a branch down on the greenbelt. Tell the office and it goes on the list.

Reporting a streetlight that is out? The streetlights throughout Tanglewood — along the streets and across the greenbelts — belong to Southern California Edison, not the Association. They have to be reported to Edison or they will not get fixed. Here is how, and what Edison will ask for.

Maintenance request

This opens an email to the office with everything filled in, so you can attach photos before you send. It takes about a minute.

Your name *

Your address *

Email *

Phone

What needs attention? *

Where exactly? * A landmark beats a description. If you can name the closest home or the nearest walkway, do.

Describe the problem *

How urgent is it?

Photos save everyone a trip.Attach them in your email before sending — a picture of the sprinkler head or the cracked slab usually removes the need for a follow-up visit.

Or call the office

What happens next

Logged. Your request reaches the management office and goes on the work list.
Reviewed. The office checks whether it is Association-maintained, and looks at it in person where that helps.
Assigned. It goes to the right vendor or on to the maintenance schedule. Safety issues jump the queue.
Followed up. You may be contacted if more detail or access is needed.

Active flooding, fire or a safety emergency?Do not use this form. Call the manager at , and call 911 for anything life-threatening.

The Association handles

Roofs on homes, garages, the Cabana and Clubhouse — but not attic roof supports
Exterior painting, wood trim, stucco and mansards
Common-area landscaping, trees, planters, grass and walkways
Sprinkler and irrigation systems
Both pools, the pool fencing and the deck
Clubhouse and Cabana plumbing, electrical and general repair
Fencing, concrete and signs in the assigned parking areas

You handle

Front door, garage door, patio door and thresholds
Exterior glass and window screens
Light fixtures, outlets and wiring, inside and out
Everything inside your patio — landscaping, surfaces, patio cover, tiled bar
Plumbing from the water meter in, and all interior water damage
Pest control inside and out — termites, bees, wasps
Attic vents and rain gutters

Full responsibility list →

Not the HOA's

Streets, alleys and street sweeping belong to the City of Cypress. Trash is Valley Vista under City contract. Street lights on public streets are the City's.

Utility and City numbers →